FAQ Page

/FAQ Page
FAQ Page 2018-02-07T03:52:21+00:00
I Am Interested In Your Products At Your Shop, Can I Get A Lower Freight? 2018-01-29T06:46:55+00:00

Yes, the freight calculation suits order quantity from 1-5 kgs at our shop; the total cost will be lower if it’s more than 5 kgs as the freight will decrease.

Can I Choose A Third Party Lab to Test Product Quality Before Shipment Release? 2018-01-29T06:41:45+00:00

Yes, you can. Usually we recommend SGS and Eurofins, SGS is faster than Eurofins because SGS has its labs in China.

Can You Ship the Goods to My Door? 2018-01-29T06:37:58+00:00

Yes, we can deliver your order to your door by express service, like DHL and FedEx.

Can You Ship Goods by Air? 2018-01-29T06:36:27+00:00

Yes, we can ship the goods to major airports all over the world, and please confirm if there is direct flight before order confirmation. Besides airport to airport, the goods can also be shipped by express service, like DHL and FedEx.

What is Your Payment Term 2018-01-29T04:05:46+00:00

Our main payment term is T/T, we also accept PayPal if the amount is less than USD200.00.

What Else Could You Offer Besides Herbal Extracts? 2018-01-29T04:02:46+00:00

Besides herbal extracts, we also supply softgels and hard capsules, the minimum order quantity of softgels is 200,000 capsules,  you can order some regular products with any quantity, such as reishi spore oil softgels, please feel free to contact our sales at info@tongyubio.com

It Looks Like the Package of My Order was Opened, What Happened? 2018-01-29T03:58:04+00:00

Yes, it is possible to be opened for security check for all the goods through customs, however it’s only spot check, only one piece of the order will be opened to make sure the goods are not dangerous. We will do everything to lower the possibility.

What Kind of Package Could You Supply? 2018-01-29T03:52:07+00:00

It depends on the form of products, the regular package for powder products is paperboard barrel, net weight 20-25kgs; it is plastic drum for liquid products, net weight 20-25 kgs. Please feel free to contact us if you need different package.

Dear Client, the quotation listed in TongyuBio store page suits order quantity from 2.2lbs to 11.0lbs. If you order is above 11.0lbs, the price will be lower than the listed. Please contact us at info@tongyubio.com for more details. Dismiss