Privacy Policy

/Privacy Policy
Privacy Policy 2018-02-07T04:03:15+00:00

This privacy notice tells you what to expect when the Deyang City Tongyu Biotechnology Co., Ltd. collects personal information. It applies to information we collect about:
Visitors to our website
When someone visits www.tongyubio.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies
You can read more about how we use cookies on our Cookies page.
Search engine
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either us or any third party.
E-newsletter
We use a third-party provider, Mailchimp, to deliver our monthly e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
Security and performance
We use a third-party service to help maintain the security and performance of the website. To deliver this service it processes the IP addresses of visitors to the website.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
People who use our products
We have to hold the details of the people who have requested the product in order to provide it. However, we only use these details to provide the product the person has requested and for other closely related purposes.
Job applicants, current and former Deyang City Tongyu Biotechnology Co., Ltd. employees
When individuals apply to work at Deyang City Tongyu Biotechnology Co., Ltd., we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a “disclosure” from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with Deyang City Tongyu Biotechnology Co., Ltd., we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Deyang City Tongyu Biotechnology Co., Ltd. has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Complaints or queries
Deyang City Tongyu Biotechnology Co., Ltd. tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Deyang City Tongyu Biotechnology Co., Ltd.’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organization concerned and with other relevant bodies.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 31 March 2016.
How to contact us
If you want to request information about our privacy policy you can email us or write to:1# Commercial Block, Northeast Corner of Hope City, Deyang, Sichuan 618000, China. Phone: 86-838-2223-488, 2518-267

Dear Client, the quotation listed in TongyuBio store page suits order quantity from 2.2lbs to 11.0lbs. If you order is above 11.0lbs, the price will be lower than the listed. Please contact us at info@tongyubio.com for more details. Dismiss